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AREA DIRECTOR (NY) in New York, NY at Wow Bao

Date Posted: 11/2/2018

Job Snapshot

Job Description

WOW BAO is hiring an AREA DIRECTOR for our team!

This role is responsible for managing Wow Bao’s flagship location in the city in addition to a number of subsequent restaurants and their teams as the market grows. They will manage and oversee day to day operations of multiple restaurant locations including, but not limited to:

● Be instrumental in the construction & opening of new locations
● Oversee cost controls (food, beverage, packaging, payroll, supplies, and others), profit and loss, and budget adherence
● Repairs and maintenance, safety and sanitation, and systems and organization. ● Contract maintenance, and third party vendor partnerships
● Setting the direction of the business in the day to day operations, as well as a plan to grow the business, drive sales, manage costs, and meet financial goals within multiple restaurant locations
● Be responsible for top line sales growth and bottom line return

Noodles, Rice & Hot Asian Buns

Meat and vegetable filled “hot Asian buns,” steamed dumplings, hearty soups, made today salads, and rice or noodle bowls topped with teriyaki chicken or kung pao chicken, served with signature homemade ginger ale and Thai iced coffee.


Availability Needed: Flexible schedule which may include nights, weekends and holidays

Job Requirements


● Be accountable for all facets of multiple restaurant operations
● Interview, hire, train, develop and retain qualified management and hourly employees
● Train, coach and develop GM’s and Managers for all locations in areas including: Wow Bao culture, systems, policies and procedures, personal growth, operational and financial knowledge, interpersonal skills, and organizational techniques
● Interact with, direct and supervise employees on a daily basis in a fair and dignified manner
● Identify, address and document individual employee performance problems according to standard operating procedure
● Discipline and/or terminate as necessary according to Wow Bao procedures
● Schedule, conduct and document employee performance reviews according to standing operating procedure
● Organize and conduct periodic informational seminars for employees
● Write agenda for and conduct periodic management meetings
● Review and amend agenda for shift service meetings (to be conducted by shift manager)
● Address customer complaints and problems effectively and courteously on an as needed basis
● Comprehend and adhere to sanitation guidelines as prescribed by federal, state, and local regulations
● Identify and communicate inventory and equipment needs to ordering manager
● Communicate repair and maintenance needs to Managing Partner and/or appropriate repair source
● Become proficient in the use of equipment and utensils related to the operation of multiple restaurant locations
● Become proficient in the use of all restaurant computer equipment and technology, including but not limited to: the Point of Sale system, Kiosk Ordering, Mobile Technology, Avero, TimeClockPlus, Restaurant365, Frequent Diner and Gift Certificate terminals, credit card terminals, and JotForms
● Develop a morning prep list with the Supervisor / manager to ensure preparation quantities for all meal periods
● Inventory and order appropriate restaurant supplies i.e., food, linen, paper goods, cleaning supplies, general restaurant supplies, etc
● Oversee and be responsible for all financial aspects of multiple restaurant locations
● Responsible for the security of, and balancing and paring, of all cash banks
● Responsible for the purchase and maintenance of all restaurant equipment
● Track high cost items according to standard operating procedure
● Perform and extend an end of the month and/or weekly inventory
● Work with Marketing and other corporate departments in order to increase business
● Work with Catering/Special Events group on menus, room design etc. to increase business
● Comply with all safety and sanitation guidelines and procedures
● Pass a food and beverage test for all restaurant locations in English with a score of 90% or more
● Be able to work a variety of hours, days and shifts, including weekends and increased work schedules
● Adhere to all city and state sanitation and employment/labor laws


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