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HOST in Chicago, IL at Wow Bao

Date Posted: 5/4/2018

Job Snapshot

Job Description

WOW BAO is hiring HOST/CONCIERGE for our team!

6 MONTHS OF RESTAURANT EXPERIENCE PREFERRED

Noodles, Rice & Hot Asian Buns

Meat and vegetable filled “hot Asian buns,” steamed dumplings, hearty soups, made today salads, and rice or noodle bowls topped with teriyaki chicken or kung pao chicken, served with signature homemade ginger ale and Thai iced coffee.

We are looking for those who have…

  • Great customer service skills.
  • Friendly and outgoing attitudes.
  • Ability to work on a team.

Innovative. Fast Pace. Growth.

Join the Wow Bao team! We serve savory steamed buns in a fast paced environment with a guest-centered service approach. We offer dining discounts, flexible schedules, competitive pay, health care benefits for those who qualify, and a supportive company culture.  All our team members are cross-trained, so any quick-service experience -- from cashiering to cooking -- is a plus.

EOE.

Availability Needed: Breakfast, Lunch, Dinner, Weekends, Sundays

Job Requirements

Responsible for the initial, warm greeting of guests, maintaining the FOH and saying goodbye to all guest  while ensuring professional service and guest satisfaction.

DUTIES

  • Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
  • Greet guests with a warm, sincere smile
  • Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
  • Assist with clearing and cleaning tables
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Use sales techniques to present and encourage current promotions to guests
  • Follow all steps of service
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Proficiency in the use and operation of all necessary tools and equipment, including the concierge tablet, head sets, kiosks, and cubbys.
  • Comply with all safety and sanitation guidelines and procedures
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Ability to get along well with others and be a team player
  • Other duties will be assigned as needed

ESSENTIAL FUNCTIONS

  • Available to work a variety of hours, days and shifts, including weekends
  • Safely and effectively move chairs
  • Safely and effectively use and operate all necessary tools and equipment
  • Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
  • Ability to multi-task calmly and effectively in a busy, stressful environment
  • Work in a confined, crowded space of variable noise and temperature levels
  • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
  • Accessibility varies by location

 

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